Returns and refunds

Last updated 14.03.2023

For reasons of hygiene, safety or under law we are not able to refund or exchange perishable food items unless they are faulty, not as described, not fit for purpose or of satisfactory quality. That means we can’t offer a refund or exchange for any perishable items you change your mind about after your delivery.

None of the above affects your statuary rights. 

If there is a problem with your order, we will do our best to rectify any issues. 

Please contact us as soon as possible after receiving your delivery to report any issue via telephone 01502 715970 (we have a message service if out of office hours) or email,

Please carefully inspect your order upon receipt and report to us immediately via email or telephone if there is any problem with the product or you have received the incorrect item. We will then ask for pictures to be sent to us via email of any damage/defective items. For delivery issues it may be necessary to consult with our delivery partner to request proof of delivery. 

Refunds or exchange.

We will notify you once our team have investigated the product issue you have raised and process a refund or exchange in accordance with your consumer rights.